Refund and Cancellation Policy
Last Updated: February 06, 2026
Thank you for choosing Foxli. We aim to provide a high-quality social media automation experience. To ensure transparency and maintain our infrastructure, we have established the following policy regarding cancellations and refunds.
1. Free Plan & Testing
At Foxli, we believe in "try before you buy." We offer a permanent Free Plan supporting up to 3 connected channels, 10 posts per month per channel, and 20 AI credits. Furthermore, all paid plans include our 75-Day Risk-Free Onboarding Program: Month 1 (Days 1–30) is 100% free with zero credit card required, Month 2 (Days 31–60) is free with card verification, and your first billing charge occurs on Day 61 backed by a 15-day 100% money-back guarantee.
2. Cancellation Policy
You are in full control of your subscription and can cancel at any time:
- •Self-Service Cancellation: You can cancel your subscription through your Account Settings on the Foxli dashboard.
- •Effective Date: Upon cancellation, your premium access will remain active until the end of your current paid billing period (monthly or yearly).
- •No Automatic Charges: Once you cancel, you will not be charged for the next billing cycle.
- •Failed Payments: A failed payment pauses paid features immediately until payment succeeds (no grace period).
3. Refund Policy & 15-Day Money-Back Guarantee
Foxli provides a 15-Day 100% Money-Back Guarantee following your first subscription charge on Day 61 of the 75-day risk-free onboarding trial.
- •15-Day Initial Charge Guarantee: If you are not satisfied after your first paid charge, request a refund within 15 days via support@foxli.app for a 100% full refund.
- •Subsequent Renewals: After the initial 15-day refund window, recurring renewals are non-refundable. We do not provide prorated refunds for mid-month cancellations.
- •Cancellation Responsibility: It is the user's responsibility to cancel their subscription before the renewal date if they do not wish to continue.
4. Exceptional Cases (Failed Transactions)
If you were charged multiple times due to a technical error or if your payment was successful but your account was not upgraded:
- •Please contact support@foxli.app with your transaction ID and date.
- •Our team will verify the error and, if confirmed, we will process a manual adjustment or refund for the duplicate charge.
5. Account Suspension
If an account is suspended or terminated due to a violation of our Terms of Service (such as spamming or violating social media platform policies), no refund will be issued for the remaining subscription period.
6. Contact Our Support Team
If you have any questions about your billing or need help with your account, feel free to reach out:
Email: support@foxli.app
WhatsApp: +91-9468961808
Office Address: B273, Manglam Balaji City, Bindayaka, Jaipur, Rajasthan, 302012.
Have questions about billing or need assistance?
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